Phone: 13714204032 Fax: +86 0755-23575852 Email:sales@lea-kin.com
Technical support
Technical Support Scope
Software and hardware resources
Routine code
Usage issues
Due to the unique nature of embedded development, the following situations are not covered by our free technical support services:
| ● Software and hardware issues encountered during user-developed projects, as well as modifications to hardware that result in damage. |
| ● Users independently troubleshoot and resolve issues encountered when compiling and running embedded operating systems. |
| ● Programs developed and modified by users themselves on the platform |
| ● Issues encountered when modifying the software code of the disc |
Technical support
Online document access for technical information
All development boards provide links to accompanying documentation, which typically covers the following topics:
Product User Manual
Bottom Plate Schematic
Product SDK
Onboard Main Chip Technical Manual
Corresponding development toolchain
Contact via email/phone
In the email, customers can use a more convenient screenshot method and attach detailed technical issues, such as code snippets, to enable our technical staff to provide better technical support.
At the same time, please provide detailed contact information, product details, purchase date, and purchase method so that our technical staff can respond as soon as possible.
Phone: 0755--21036109 / Working hours: 09:00-12:00, 13:30-18:30 (weekdays) / Technical support: support@lea-kin.com
After-sales warranty
Warranty Terms
Our company provides lifetime product maintenance and support services starting from the date of sale. The warranty period is one year. During the warranty period, we offer free repairs, charging only for the cost of raw materials. After the warranty period, we provide paid repair services. Once the customer returns the after-sales service form, our company will arrange the necessary repair services for the product.
Maintenance cycle
Standard faults: 5–7 business days;
Special faults are billed based on the actual repair duration.
Repair costs
During the warranty period, our company will provide free repairs for any defects in our products caused by our own issues.
If damage occurs due to improper operation during the warranty period, we will charge for raw materials only if the damage is repairable.
For product repairs beyond the warranty period, we will charge for both raw materials and repair services.
Shipping costs
During the warranty period, each party shall bear its own shipping costs for product repairs.
Any repairs caused by the expiration of the warranty period or improper operation shall be borne entirely by the customer.
Receiving address
Address: Unit 804-805, Building 1, COFCO Yunjing Plaza, Heshuikou Community, Matian Subdistrict, Guangming District, Shenzhen City
Contact: Wen Gong, After-Sales Department; Phone: 0755-21036109
Please note: Please ensure proper packaging; we recommend SF Express. Unless there are special circumstances, we do not accept cash-on-delivery shipments.
LEAKIN International (Hong Kong) Co.,Limited
Contact：
Manager Liu
Fax：
+86 0755-2357 5852
R&D Base：
Unit 804-805, Building 1, COFCO Yunjing Plaza, Heshuikou Community, Matian Subdistrict, Guangming District, Shenzhen City
PCB Base：
Building C and D, Baishixia Industrial Zone, Jian'an Road, Fuhai Subdistrict, Bao'an District, Shenzhen City
Patch Base：
Building 12, 4th Floor, Sha’er Lantian Science and Technology Park, Ditang Road, Shajing Town, Bao’an District, Shenzhen City